Return & Exchange Policy
Effective date: 24 September 2026
Black Arrow 3D sells 3D printers, filament and accessories, and also produces 3D printed items such as artwork, keychains, gifts and custom prints. The rules differ by product type, so please read the section that applies to your order before you buy.
1. Product types
- Printers and filament are standard products from their manufacturers.
- Accessories (for example hotends, extruders and spare parts) are standard products from their manufacturers.
- 3D printed items made by us (artwork, keychains, gifts) and custom or personalized prints are produced by 3D printing, often made to order. You may notice minor layer lines or slight variations in colour or texture. These are normal characteristics of 3D printing and are not defects.
2. Printers and filament: unused products
An unused printer or unused filament, in its original condition, may be returned within 7 days of receiving the order. Printers and filament that have been used or opened for use are not accepted for change of mind.
3. Accessories, 3D printed items and custom orders
Returns or exchanges for change of mind are not accepted for accessories, for 3D printed items made by us, or for custom or personalized orders. These products are covered by section 4 (defects, wrong product and shipping damage) only.
4. Defective, wrong or damaged products (all products)
For any product, you may request a return or exchange if:
- there is a clear manufacturing defect;
- you received the wrong product; or
- the product was damaged during shipping.
Please submit the request within 3 days of receiving the order. For printers and other products that carry a manufacturer warranty, the warranty is provided by the manufacturer, applies to defective products only, and follows the manufacturer's terms; contact us and we will guide you through the process.
5. Cases we do not accept
- misuse or damage after delivery; and
- unrealistic expectations of 3D printing quality.
6. Conditions for approval
- clear photos showing the issue must be provided (for defects, wrong product or shipping damage); and
- the product must be unused and in its original condition where this policy requires it.
7. Shipping costs
If the issue is caused by the store, we cover the shipping costs. Otherwise, the customer is responsible for shipping costs.
8. How to request a return or exchange
Contact us by email or WhatsApp with your order number, the product name, the reason for the request and clear photos where relevant. Do not send a product before receiving return instructions.
9. Contact
Black Arrow 3D — operated by Black Arrow Venture
Dammam, Eastern Province, Kingdom of Saudi Arabia
Email: info@blackarrowksa.com
Telephone/WhatsApp: +966 56 022 4715