Frequently Asked Questions

We serve clients nationwide across Saudi Arabia, with our strongest coverage in Riyadh, Jeddah, Dammam, Al Khobar, and the Eastern Province. Site visits, installation, and maintenance are arranged based on your project location.

We work with hospitals and healthcare facilities, government facilities, commercial buildings (malls, offices, retail), industrial plants, hotels and hospitality, and aviation facilities — each with infrastructure solutions tailored to that sector's compliance and operational needs.

You can request a quote through our contact page, by calling +966 560 224 715, or via WhatsApp. Include your project type and location so we can route your request to the right team.

We handle the full lifecycle — supply, installation, testing/commissioning, and ongoing maintenance — for our core service lines (isolated power panels, EV charging, UPS, HVAC, lighting, firefighting, and electrical distribution).

Yes, we work with government and public-sector facilities, supplying electrical distribution, lighting, and fire safety systems engineered to code and aligned with Saudi Vision 2030 infrastructure goals.

Timelines vary by scope — a single UPS or EV charger installation can be completed in days, while a full electrical distribution upgrade or hospital IPP installation across multiple rooms takes longer. We provide a project timeline as part of every quote after a site assessment.

Yes, we offer scheduled preventive maintenance for all our core service lines — including battery testing for UPS systems, filter/coil maintenance for HVAC, and periodic inspection and testing for fire safety and electrical distribution systems.

Visit our Become a Partner page for details on partnership opportunities, or contact us directly to discuss how your business could work with Black Arrow Venture company.

An isolated power panel is a hospital-grade electrical system used in operating rooms and other wet procedure locations — one of the recognized electrical-protection methods under NFPA 99/NFPA 70, alongside GFCI protection, with the specific requirement for a given room depending on the facility's risk assessment and the authority having jurisdiction. It electrically isolates the power supply so a single ground fault doesn't interrupt power to life-critical equipment — a line isolation monitor alerts staff to the fault instead of cutting power outright.

We supply Bender isolated power panels and PG LifeLink IPP panels. Our designs are also compatible with Schneider Electric-style isolated power system specifications where a project calls for it.

Our IPP installations are engineered to NFPA 99, NFPA 70, and applicable SASO requirements for installed electrical equipment in Saudi Arabia.

We install AC Level 2 chargers (7–22kW) for workplaces and residential compounds, and DC fast chargers (50–350kW) for high-throughput commercial sites, with OCPP-compliant network management for multi-site operations and integrated POS/RFID payment where needed.

Yes — we integrate POS, RFID card access, and mobile app payment options into commercial EV charging installations, along with OCPP-based remote monitoring and network management.

It depends on your critical load and required runtime. We start with a load assessment to size the correct UPS capacity (we install systems from 1kVA up to 1MVA) and battery bank, rather than recommending a size before understanding your actual load profile.

Online (double-conversion) UPS continuously conditions power and offers the highest protection, suited to mission-critical loads. Line-interactive UPS regulates voltage and switches to battery on outage, a good middle-ground option. Standby UPS is the simplest and most economical, switching to battery only when mains power fails outright. We recommend the right topology based on your equipment's sensitivity and your budget.

Yes. We size systems based on a real load calculation for your building — whether it's new construction or a retrofit — rather than rule-of-thumb estimates, covering VRF/VRV systems, central chiller plants, and packaged rooftop units.

VRF and VRV are the same underlying multi-split technology under two different names — VRV is Daikin's trademarked term, and VRF is the generic name other manufacturers use for it. What actually varies between installations is the compressor staging and pipe layout design for your building, not the acronym on the datasheet. We size and lay out either type based on your zoning and real load calculation.

0-10V dimming sends one analog signal to every fixture on the circuit — they all dim together. DALI addresses each fixture (or driver) individually over a digital bus, so any group of fixtures can be zoned, scheduled, or fault-reported without adding new wiring runs. The dimming itself looks similar either way; the real difference is in commissioning flexibility and fault visibility after installation.

Yes — we design and install obstruction lighting for tall structures and helipads to ICAO obstruction lighting guidance, alongside our architectural and exterior lighting work.

In most cases the fixtures don't need replacing — DALI or 0-10V control gear can often be retrofitted onto existing LED fixtures, and in some cases into existing driver wiring. We assess the existing installation during a site survey to confirm what can be retrofitted versus what needs replacing before quoting.

We install water sprinkler systems, clean-agent suppression (FM-200, CO₂), and water mist systems, matched to your facility's occupancy type and hazard classification, along with addressable fire alarm detection and hydrant/hose reel systems.

Yes, our fire detection and suppression designs follow NFPA 13 and NFPA 72 standards alongside Saudi Civil Defense requirements, with full testing and documentation provided for approval.

We supply and install main distribution boards (MDB), sub-distribution boards (SMDB), final distribution boards (DB), switchgear, and MCC/PLC/SCADA-integrated control panels for both low-voltage and medium-voltage systems.

They form a hierarchy: the main distribution board (MDB) takes the incoming utility or generator feed and sits at the top; the sub-distribution board (SMDB) splits that into zone- or floor-level circuits; the final distribution board (DB) is the last stage before individual outlets and lighting circuits. Skipping a level, or undersizing one, is a mistake that often doesn't surface until the building is occupied.

A modular OR project typically includes design and layout planning, factory-prefabricated wall, ceiling, and service panels, on-site installation coordinated with your existing isolated power, medical gas, and HVAC systems, and testing/certification of air changes and pressure differentials before the room is released for clinical use.

Usually, but not unconditionally. Modular systems are most advantageous at scale — a multi-theatre suite where the same panel design repeats — where the speed benefit is real. For a single theatre in an existing building with irregular geometry, or a genuinely custom layout, conventional construction's design flexibility can outweigh the timeline benefit. We cost and timeline both options before you commit rather than defaulting to modular for every project.

Shielding thickness is calculated per room from the equipment's workload, use factor, occupancy factor of adjacent spaces, and distance — not a single standard number applied everywhere. We carry out the shielding survey and calculation before fabricating and installing the lead sheet, then verify the finished room with post-installation leakage testing.

Every shielding project includes documented shielding calculations and post-installation survey/leakage test results, handed over as part of your facility's regulatory and accreditation records — the same documentation your radiation safety officer or accreditation body will ask to see.