Consultancy Policy

Last updated: 21 September 2026

This policy applies to technical consultancy services provided by Black Arrow Venture company (“Black Arrow”, “we”) to a client (“you”) in the sectors listed on our Technical Consultancy pages. It should be read with our Terms of Service and Privacy Policy. Nothing in it limits any right you have under the laws of the Kingdom of Saudi Arabia that cannot lawfully be limited.

1. Nature of the service

Consultancy is advice and planning. It is a paid service, not a free assessment. It does not include supply, installation or construction unless a separate written agreement says so.

2. Scope, quotation and acceptance

The scope and the fee depend on your site, your sector, the size of the facility and the stage of the project. After we receive your request we send a written quotation stating the scope, the deliverables, the fee, the payment terms and any assumptions. Work starts only when you accept the quotation in writing. Requests to change the scope are agreed in writing and may change the fee.

3. Fees and payment

Fees are stated in Saudi riyals in the quotation. Value added tax is added where the law requires it. Payment terms, including any advance payment or milestones, are set out in the quotation. Fees are payable for the work performed even where you decide not to proceed with the project the plan describes.

4. Deliverables

Unless the quotation says otherwise, deliverables are a written report, a start-to-finish project plan, a reference costing and a description of the method and assumptions used. You may use them for the project they were prepared for, including with other contractors. They may not be resold or presented as your own professional work without our written permission.

5. Reference costing

Reference costing is an indicative estimate for planning and budgeting, prepared from the information available when it was written. Market prices, exchange rates, site conditions and scope can change it. It is not an offer and is not binding. A binding price arises only from a signed contract or a purchase order accepted by us in writing.

6. No guarantee of results

We prepare our advice with reasonable skill and care. Savings, energy reductions, timelines and outcomes depend on factors outside our control, so we do not guarantee any specific saving or result.

7. Standards, approvals and regulated work

Our advice refers to applicable standards and codes, for example NFPA, ASHRAE and Saudi requirements. It is not an approval, certification or licence by any authority. Where a project needs approval from an authority, or work that must be signed off by a licensed engineering office or contractor, we will say so in the quotation or report, and obtaining it remains your responsibility unless we agree otherwise in writing.

8. Your responsibilities

You agree to give us accurate and complete information, access to the site and documents where the scope needs them, and timely decisions. Delays or inaccurate information may change the timeline, the findings and the fee.

9. Disclosure of our interests

Black Arrow also supplies and installs some equipment and services in these sectors. Where a recommendation involves a product or service that Black Arrow supplies, the report will say so. You are under no obligation to buy equipment, installation or maintenance from us, and you may use the plan with any other contractor.

10. Confidentiality

We treat the information you give us and the deliverables as confidential and use them only to provide the service, except where disclosure is required by law or by a competent authority.

11. Cancellation

You may cancel before work starts by telling us in writing. If you cancel after work has started, you pay for the work performed and costs incurred up to that point, as stated in the quotation.

12. Limitation of liability

To the fullest extent permitted by Saudi law, our liability arising from the consultancy is limited to the fees you paid for it, and we are not liable for indirect or consequential loss. Nothing here limits liability that cannot lawfully be limited.

13. Personal data

We handle personal data in line with our Privacy Policy and the applicable Saudi personal data protection requirements.

14. Governing law and disputes

This policy and any consultancy engagement are governed by the laws of the Kingdom of Saudi Arabia. We will try to resolve any dispute amicably first. Failing that, the courts of the Kingdom have exclusive jurisdiction.

Language

This document is published in English and Arabic. If there is any conflict or inconsistency between the two versions, the English version shall prevail.

Contact

Black Arrow Venture company
Ad Dammam, Ash Sharqiyah, Saudi Arabia
Email: info@blackarrowksa.com
Phone: +966 560 224 715